SOP FOR ACCESSING SERVICE OF DIFFERENT CORE FACILITIES OF NIBMG THROUGH SAHAJ
Queries should be sent to the Facility email (as mentioned in the Rate chart) as per the service requirement.
The facility will review the query and provide a timely and informative response including answer to the questions, a cost estimate, sample input form and general terms and condition of the service to client.
A formal email regarding acceptance of cost estimation should be sent by the client along with a soft copy of the filled sample input form prior to sample shipment. The original sample input form shall be provided along with the sample shipment by the client.
Upon receiving the samples, a performa invoice will be shared with the client with a request for 60 percentage advance payment along with Bank details. Only upon, receipt of the advance, the work will be initiated.
Please note we will not accept samples in batches. Kindly ensure only the number of samples ready for processing are included in the sample form and in the invoice. If the numbers in the invoice and shipped to us do not match, the order shall not be processed. The funds cannot be parked in NIBMG by the clients for future use.
After completion of service, the client will be provided with a final tax invoice for settlement of full payment.
Upon receiving 100% payment, the data generated for each service along with the service report shall be transferred to the client.
The data/biospecimen/analyte shall be stored for a maximum of 15 days after competition of service and should be collected within this time. The clients should also take back unused biospecimen/analyte at their own expense from NIBMG within 15 days, after which it will be discarded.
User feedback form will be sent to each client for improvement of service.
